Refund policy

Refund and Returns Policy

Last updated: 15 October 2026

We want you to love your order. If something isn't right, here's how it works.

Change of Mind Returns
You have 30 days from the date your tracking shows the item was delivered to request a return. If you feel it's not for you — no pressure at all. Just reach out within that window and we'll sort it out.

If your shipment takes longer than 30 days to arrive, you have 10 days from the date you receive it to request a return. The same applies regardless of how long transit took.

Items must be unworn, unwashed and in original condition to be eligible.

Quality Issues
If your item arrives damaged, faulty or not as described, please contact us and provide details of the issue along with a photo where possible. We'll do our best to make it right.

For quality issues, you have two options:

• A full refund to your original payment method
• A replacement item sent out to you at no extra cost

We offer one replacement per order. If a replacement has already been sent, no further refund is available for that order.

How to Request a Return
Contact us through our website or email. Include your order number and a brief description of your situation. We'll respond quickly and walk you through the next steps.

Refunds
Approved refunds are processed back to your original payment method through Shopify. Timing depends on your bank but is typically 3–7 business days.

Your rights under the Australian Consumer Law apply regardless of anything in this policy.